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Returns
Returns
What is your return policy?
Each rug you buy directly from us comes with a 7-day money-back guarantee. If you are not completely satisfied, you can return the product within the first 7 days after having received it. After we receive the product, we will process the return and refund the full purchase price, less the initial shipping charges. If you choose to return the product during this time, just send us a message to request a Return Merchandise Authorization number (RMA) and the return shipping address for us. You will be responsible for the return shipping costs
What if I don’t like the product? Can I return it?
• Sure. Items must be returned in the same new condition as received within 7 days.
Do I have to pay for shipping if I wish to return my purchase?
If you change your mind about your purchase, you are responsible for the return shipping costs.
What if the product was damaged on delivery? Can I get a new one?
• The damage must be pointed out to the delivery driver, and you should refuse delivery of the item. If damage is noticed after your package is signed for, you must notify us within 30 days of receipt.